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Privacy Policy Mobile Apps

(Policy for the treatment of cookies and personal data)

When using or visiting Dantelo’s services or website you agree to the following privacy policy.

Overview

1. General

2. Information we collect

3. Cookies

4. Contact

1. General

Respect for your privacy is coded into our DNA. Since we started Dantelo, we’ve aspired to build our Services with a set of strong privacy principles in mind.

Our app’s provide presence, messaging, mobile- and internet calling, and other services to users around the world. Our Privacy Policy helps explain our information (including message) practices. For example, we talk about what information we collect and how this affects you. We also explain the steps we take to protect your privacy – like building app’s so delivered messages aren’t stored and giving you control over who you communicate with on our Services.

When we say “Dantelo,” “our,” “we,” or “us,” we’re talking about Dantelo ApS. This Privacy Policy (“Privacy Policy”) applies to all of our apps, services, features, software, and website (together, “Services”) unless specified otherwise.

When you enter to one of Dantelo owned website, Dantelo collects information about you. Below you can read about the information collected, including how information is processed, for what purpose, who has access to the information and whom to contact if you have questions or objections relating to the information collected.

2. Information we collect

Dantelo receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.

Information You Provide

Provision of Third Party Credentials

In order for the Service to be provided to you, it may be asked of you (i) to provide us with log-in credentials to your Provider accounts so that we can access and use your Provider account information as described in this Policy and/or (ii) provide us with your email credentials so that we may access the emails a Provider sends to such email account and use such email content as described in this Policy.  If you do not consent to our access to these accounts or these credentials, do not use the Services.  Such credentials may be subject to unauthorized access and use despite Dantelos’s use of reasonable security measures, as no security measures are 100% effective.

You should not provide Dantelo with login credentials for any email account that is used for purposes other than your Provider relationships.  In particular, we do not recommend that you provide Dantelo, or any third party, with log-in credentials for an e-mail account that you use in connection with sensitive information including but not limited to any financial accounts, health data repositories or other services through which sensitive information may be obtained.  There are many free email providers (such as Gmail, Yahoo! Mail and Hotmail) through which you may create an e-mail account that you use only for purposes of your Provider relationships and your use of the Services.

Your Account Information. You provide your mobile phone number or Skype for Business user name and a password to create and access an account. You provide us the phone numbers in your mobile address book on a regular basis, including those of both the users of our Services and your other contacts. You confirm you are authorized to provide us such numbers. You may also add other information to your account, such as a profile name, profile picture, and status message.

Your Messages. We do not retain your messages in the ordinary course of providing our Services to you. Once your messages (including your chats, photos, videos, voice messages, files, and share location information) are delivered, they are deleted from our servers. Your messages are stored on your own device. If a message cannot be delivered immediately (for example, if you are offline), we may keep it on our servers for up to 30 days as we try to deliver it. If a message is still undelivered after 30 days, we delete it. To improve performance and deliver media messages more efficiently, such as when many people are sharing a popular photo or video, we may retain that content on our servers for a longer period of time. We also offer end-to-end encryption for our Services, which is on by default, when you and the people with whom you message use a version of our app. End-to-end encryption means that your messages are encrypted to protect against us and third parties from reading them.

Your Connections. To help you organize how you communicate with others, we may create a favorites list of your contacts for you, and you can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information.

Location-Based Information.  If you allow location-based tracking through your mobile device and App preferences, we may collect and process information about your actual location. Various technologies will be used to determine location including using the GPS antenna within your device.).

Transactional Data. Dantelo is a read only service. We do not store any credit /debit card or bank login credentials. We collect account balances and transaction history. All collections are done through via third party system.

Customer Support. You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so we can provide you customer support. For example, you may send us an email with information relating to our app performance or other issues.

Automatically Collected Information

Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with others using our Services, and the like), log files, and diagnostic, crash, website, and performance logs and reports.

Transactional Information. If you pay for our Services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.

Device and Connection Information. We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features, such as when you choose to share your location with your contacts, view locations nearby or those others have shared with you, and the like, and for diagnostics and troubleshooting purposes such as if you are having trouble with our app’s location features.

Cookies. We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services. For example, we use cookies to provide web and desktop and other web-based services. We may also use cookies to understand which of our FAQs are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, such as your language preferences, and otherwise to customize our Services for you. Learn more about how we use cookies to provide you our Services.

Status Information. We collect information about your online and status message changes on our Services, such as whether you are online (your “online status”), when you last used our Services (your “last seen status”), and when you last updated your status message.

Third-Party Information

Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, supply map and places information, process payments, help us understand how people use our Services, and market our Services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.

How We Use Information

We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services.

Our Services. We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We understand how people use our Services, and analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customize our Services.

Safety and Security. We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.

Communications About Our Services. We communicate with you about our Services and features and let you know about our terms and policies and other important updates. We may provide you marketing for our Services.

No Third-Party Banner Ads. We do not allow third-party banner ads on our web sites. We have no intention to introduce them, but if we ever do, we will update this policy.

Commercial Messaging. We will allow you and third parties, like businesses, to communicate with each other using our app’s and web sites, such as through order, transaction, and appointment information, delivery and shipping notifications, product and service updates.

Information You And We Share

You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.

Account Information. Your phone number, your Skype for Business credentials, profile name and photo, online status and status message, last seen status, and receipts may be available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users.

Your Contacts and Others. Users with whom you communicate may store or re-share your information (including your phone number or messages) with others on and off our Services. You can use your Services settings and the block feature in our Services to manage the users of our Services with whom you communicate and certain information you share.

Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.

Third-Party Services. When you use third-party services that are integrated with our Services, they may receive information about what you share with them. For example, if you use a data backup service integrated with our Services (such as iCloud or Google Drive), they will receive information about what you share with them. If you interact with a third-party service linked through our Services, you may be providing information directly to such third party. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.

3. Cookies

About cookies
A cookie is a small text file that a website you visit asks your browser to store on your computer or mobile device.

How we use cookies
We use cookies to understand, secure, operate, and provide our Services. For example, we use cookies:

  • to provide apps for web and desktop and other Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services;
  • to understand which of our FAQs are most popular and to show you relevant content related to our Services;
  • to remember your choices, such as your language preferences, and otherwise to customize our Services for you; and
  • to rank the FAQs on our website based on popularity, understand mobile versus desktop users of our web-based Services, or understand popularity and effectiveness of certain of our web pages.

How to control cookies
You can follow the instructions provided by your browser or device (usually located under “Settings” or “Preferences”) to modify your cookie settings. Please note that if you set your browser or device to disable cookies, certain of our Services may not function properly.

4 Contact

If you want access to the information recorded about you at Dantelo, please contact the admin@dantelo.com or phone + 45 7022 7787. If you become aware of incorrect data registration or have other objections, please contact the same place. You have the opportunity to gain insight into what information is stored about you, and you may object to the registration under the rules of the Danish Act on Processing of Personal Data.

Sincerely,

Dantelo ApS
Københavnsvej 81
DK-4000 Roskilde
Telephone: (+45) 70 22 77 87

Company no. 32 67 73 04

Last updated 01.05.2018